French Clients Visit KER Factory, On-Site Experience Strengthens Trust in Self-Service Cash Kiosk Solutions

Meta Description:
French clients visited KER factory during their trip to China and showed strong interest in our self-service cash kiosk for retail store cash payment, Euro banknotes and coin handling, and remote after-sales support.

Core Overview

Recently, a French couple visited KER factory directly after learning about our company through online reviews and customer feedback. Although they had not contacted us in advance, they came to our factory during their trip to China, hoping to see real self-service kiosk products and purchase suitable equipment for their own store in France.

During the visit, the clients showed strong interest in our self-service cash machine, especially its ability to support Euro banknotes, Euro coins, cash payment, change dispensing and store cash management. Through face-to-face communication, product demonstration and professional explanation, the clients gained a clear understanding of our machine configuration, application method and after-sales support system.

This unexpected but valuable factory visit once again proved that real factory strength, professional product knowledge and responsible service are important reasons why overseas customers trust KER.

French Retail Market Demand for Cash Self-Service Solutions

In many European retail stores, cash payment is still an important part of daily operation. Store owners need a reliable cash payment kiosk or cash recycling kiosk to reduce manual cash handling, improve payment efficiency and help staff manage banknotes and coins more safely.

The French clients explained that they were looking for a practical self-service cash machine for their store. They wanted to know whether the equipment could support Euro currency, how banknotes and coins could be accepted, and how the cash configuration should be designed for real store operation.

After understanding their usage scenario, our team introduced suitable hardware options and explained how the machine can be configured according to different business models, including banknote acceptance, coin acceptance, coin change dispensing, receipt printing, touch screen operation and software workflow demonstration.

Warm Reception and Professional On-Site Communication

When the clients arrived at KER, our colleagues warmly received them and offered water, making them feel welcomed from the beginning. The clients expressed satisfaction with our service attitude and factory reception.

As they walked through the showroom and saw different types of self-service terminals, they became especially interested in our self-service cash kiosk. They carefully checked the machine appearance, screen operation, payment module position and cash handling structure.

The clients repeatedly asked whether the machine could support Euro banknotes and Euro coins. Our sales representative clearly confirmed that Euro currency can be supported and immediately explained the recommended configuration method. Based on their store application, we also introduced how to combine banknote and coin modules more reasonably, so the machine can better meet daily retail cash payment needs.

The clients commented that our explanation was very professional and practical, because we did not only introduce the product, but also helped them think about the real operation after installation.

Remote Consultation With Their Friend in France

During the visit, the clients were impressed by the machine and immediately called their friend in France to discuss the project together. Their friend spoke directly with our sales representative and asked several important questions, including after-sales service, warranty support and whether our self-service kiosk products had already been used in Europe.

We explained that KER has experience serving overseas customers, including the European market. For after-sales support, we can provide remote guidance by video call, online troubleshooting and technical instruction. If a component has a quality problem within the one-year warranty period, replacement parts can be provided according to the warranty policy.

This clear explanation helped remove the clients’ concerns about overseas procurement, installation and long-distance after-sales support. The clients and their friend both showed more confidence in our professional service capability.

Factory Strength Builds Customer Confidence

Unlike purchasing only from online pictures or catalogues, a factory visit allows customers to see real products, real production capability and real service attitude. For overseas buyers, especially small and medium retail store owners, face-to-face communication can greatly reduce uncertainty.

Through this visit, the French clients saw that KER is not only a self-service kiosk supplier, but also a factory capable of providing customized hardware configuration, software demonstration, payment module integration and remote technical support.

Our self-service kiosk product range can support many application scenarios, including retail cash payment, cash recycling, bill payment, ticketing, self-ordering, hotel check-in, currency exchange, information inquiry and customized OEM/ODM kiosk projects.

Positive Visit Result and Future Cooperation

At the end of the visit, the clients expressed strong satisfaction with our products and service. They asked for our business card and said they would come again the next day to continue the purchase discussion.

After the meeting, we sent them product information, machine configuration details and a software demo for further review. This helped the clients understand the complete solution more clearly, including hardware function, operation process and possible application in their French store.

For KER, this visit was not only a product introduction, but also a valuable example of how online reputation, real factory strength and professional communication can turn an unexpected visit into a potential cooperation opportunity.

KER Self-Service Kiosk Manufacturer

KER will continue to provide reliable self-service kiosk solutions for global customers, including self-service cash kiosks, cash payment machines, cash recycling kiosks, retail cash management terminals and customized OEM/ODM kiosk projects.

We sincerely welcome customers from Europe and around the world to visit our factory, test our machines on site, discuss project requirements face to face and build long-term cooperation based on trust, quality and professional service.

KER — Real Factory, Reliable Self-Service Kiosk Solutions, Professional Global Support.