As a popular self-service product in the market, self-service terminals often require only simple operations to complete the entire process. But sometimes, we will encounter this situation, that is, the contact point is wrong, we point at one place, but the self-service terminal display is clicked another place, how to solve this?

1. Check the replacement of the USB port.

If it is replaced, plug it back into the original port or reinstall the touch screen driver. After the touch screen driver is installed, the system will automatically enter the calibration interface. At this time, we need to recalibrate the touch screen with our fingers.

2. Check the use of the transducer.

Check whether the transducer around the touch screen glass of the self-service terminal is pressed or damaged due to bumps during transportation. If the casing is pressed, you only need to readjust the casing; if the transducer is damaged, you need to replace the glass.

3. Check the cleaning of the touch screen glass body.

The self-service terminal’s abnormal response may be caused by the touch screen glass body being contacted by other fur materials for some reason. When the fur material is on the top, it is equivalent to the finger being pressed on it all the time, so it is no longer possible to confirm the focus for actual human touch. So if you want to solve it, you need to clean the touch screen glass.

4. Replace the touch screen.

The touch screen is only a part of the self-service terminal, and you can choose to remove it for replacement.

In the current situation, the user service experience has become a major competition for merchants, and self-service terminals can improve the user experience. If the contact points of the self-service terminals are incorrect, this situation will be reversed. , which will cause users distress, and will cause customers to feel bad, and ultimately reduce the customer experience. When this happens, it must be resolved as soon as possible.