Description

Self-Service Cash Payment Kiosk for Service Halls and Bill Payment

KER Self-Service Cash Payment Kiosk is an unattended payment terminal designed for telecom operators, broadband service centers, utility companies, property management offices and other public service locations.

Customers can retrieve an outstanding bill by entering an account number, customer code or mobile number, or by scanning a QR code or barcode. After confirming the payable amount, they can insert accepted banknotes and coins to complete the transaction independently.

Once payment is confirmed, the kiosk can transmit the payment result to the customer’s billing or account-settlement system and print a receipt or transaction voucher.

By moving routine cash collection away from staffed counters, the kiosk helps reduce queue times, lower cashier workload and extend payment services beyond normal business hours.

Bill and Account Lookup

The kiosk can retrieve customer bills through different identification methods.

Available options may include:

• Customer account number
• Contract number
• Mobile phone number
• Broadband subscriber number
• Utility meter number
• QR code scanning
• Barcode scanning
• Membership card
• RFID or NFC card
• ID card, subject to project requirements

After identification, the screen can display the customer name, service type, billing period, outstanding amount and transaction details.

Banknote and Coin Acceptance

The terminal can be equipped with banknote and coin acceptance modules according to the target currency.

Possible functions include:

• Banknote denomination recognition
• Counterfeit banknote detection
• Coin denomination recognition
• Real-time inserted-amount display
• Accepted-denomination configuration
• Banknote cashbox-full warning
• Coin-box status monitoring
• Jam and fault detection
• Transaction and cash records

The supported denominations depend on the selected modules and local currency dataset.

Exact-Payment or Automatic-Change Mode

The machine can be configured according to the operator’s payment policy.

Exact-payment mode

The customer must insert the exact payable amount. This configuration is simpler and reduces the number of dispensing modules required.

Automatic-change mode

Optional coin hoppers, coin recyclers or banknote dispensing modules can return excess payment automatically.

Possible change configurations include:

• Coin-only change
• Small-banknote change
• Combined banknote and coin change
• Multiple change denominations
• Configurable payout priority
• Low-change warning

The final configuration should be selected according to bill amounts, target currency and expected daily transaction volume.

Billing and Account Settlement Integration

The kiosk can connect with the customer’s billing or business-support system through API, SDK, middleware or other supported interfaces.

Possible integrations include:

• Telecom billing system
• Broadband BOSS platform
• Utility billing system
• Property management system
• Government payment platform
• Hospital payment platform
• Membership or account-recharge system
• ERP or financial system
• Payment gateway
• Remote kiosk management platform

A typical transaction process may include:

1. Retrieve the customer account
2. Display the current bill
3. Receive and validate cash
4. Confirm the payment amount
5. Send the payment result to the billing platform
6. Complete account settlement
7. Print a receipt
8. Store the transaction record

The final integration scope depends on the customer’s workflow and available interface documentation.

Receipt and Payment Voucher Printing

An optional thermal printer can print:

• Payment receipts
• Bill settlement confirmations
• Customer account information
• Transaction reference numbers
• Service vouchers
• Queue numbers
• Promotional coupons
• Customer service contact details

A 58mm or 80mm thermal printer can be selected according to the required paper width and roll capacity.

QR Code and Barcode Scanning

An optional scanner can support:

• Bill QR code scanning
• Customer account identification
• Mobile payment codes
• Appointment verification
• Electronic coupon redemption
• Membership recognition
• Receipt reprinting
• Service-order lookup

This reduces manual input and improves the speed of bill retrieval.

Optional Cashless Payment

In addition to cash, the kiosk can integrate:

• Credit and debit card payment
• Contactless NFC payment
• QR code payment
• Mobile wallet payment
• Membership account deduction
• External or embedded POS terminal

This allows the same terminal to serve customers who prefer cash or digital payment.

Multilingual Touchscreen Interface

The touchscreen can guide customers through each payment step.

The interface may display:

• Language selection
• Account input instructions
• Bill details
• Amount due
• Accepted banknote and coin denominations
• Inserted cash amount
• Remaining amount
• Change collection instructions
• Payment success or failure
• Receipt collection prompts
• Staff-assistance messages

The interface can be customized with the operator’s logo, colors, language and service process.

Cash and Transaction Management

An optional management platform can help operators manage deployed kiosks.

Available functions may include:

• Device online status
• Banknote and coin collection records
• Cashbox balance
• Coin inventory
• Low-change warning
• Cashbox-full warning
• Transaction reports
• Account-settlement status
• Printer paper status
• Peripheral fault alerts
• Error and event logs
• Remote restart
• Software updates
• Advertising-content updates

This improves reconciliation and reduces unnecessary on-site inspections.

Secure Commercial Enclosure

The kiosk uses a lockable metal cabinet suitable for service halls and unattended public locations.

Optional security features include:

• Lockable cashbox
• Separate cash and maintenance compartments
• Mechanical or electronic locks
• Door-open sensor
• Reinforced enclosure
• Anti-pry structure
• Internal camera
• Alarm interface
• Floor anchoring
• Secure cable routing

The cabinet appearance and internal structure can be customized according to the selected cash modules.