Description

21.5-Inch Countertop Hotel Self Check-In Kiosk

KER 21.5-Inch Countertop Hotel Self Check-In Kiosk is a compact hospitality terminal designed for hotels, serviced apartments, hostels, resorts and other accommodation properties.

The kiosk combines a large touchscreen display, integrated camera and optional hotel key card dispensing and encoding module within a countertop enclosure. Guests can retrieve reservations, verify their identity, confirm stay information, complete payment and collect a room key card without waiting for full reception assistance.

Compared with a floor-standing hotel kiosk, this desktop model requires less installation space and can be placed directly on an existing reception counter or service desk. It is particularly suitable for hotels that want to introduce self-service check-in while retaining the current lobby layout.

The hardware modules, software workflow, PMS connection and hotel door lock integration can be customized according to the project requirements.

Compact Countertop Installation

The desktop structure allows the kiosk to be installed on:

• Hotel reception desks
• Lobby service counters
• Guest service tables
• Late-night check-in counters
• Serviced apartment reception areas
• Small hotel self-service zones

Key advantages include:

• No large floor-standing cabinet required
• Efficient use of existing counter space
• Easier packing and transportation
• Flexible relocation
• Suitable for pilot projects
• Convenient staff-assisted operation
• Professional integrated appearance

The kiosk can be secured to the countertop through customized fixing holes or mounting brackets where required.

21.5-Inch Touchscreen Display

The large 21.5-inch touchscreen provides sufficient space for clear instructions, reservation information and multilingual operation.

Guests can use the screen to:

• Select a language
• Search for a reservation
• Scan or enter a booking reference
• Review stay details
• Confirm guest information
• Select additional services
• Complete payment
• Follow room card collection instructions
• View hotel information

The interface can be customized with the hotel’s logo, brand colors, photographs and service workflow.

Integrated Camera

The built-in camera can support different hotel service functions depending on the connected software.

Possible applications include:

• Guest image capture
• Check-in record photographs
• Remote staff assistance
• Video customer service
• Facial comparison through compatible third-party software
• Identity-verification support
• Security and transaction recording
• QR code reading, subject to camera and software capability

Camera-based identity verification requires compatible software and must comply with local privacy and data-protection requirements.

Reservation Lookup

Guests may retrieve their booking through:

• Reservation number
• Booking QR code
• Mobile phone number
• Passport information
• National ID information
• Membership card
• Verification code
• NFC or RFID credential

The available lookup methods depend on the hotel PMS, booking platform and integrated scanners.

Guest Identity Verification

Optional identity-verification modules may include:

• Passport scanner
• National ID card reader
• MRZ reader
• QR and barcode scanner
• NFC passport reader
• Integrated camera
• Facial comparison software
• Signature pad

The selected devices should match the target country’s guest-registration process and privacy requirements.

Automatic Room Key Card Issuing

The kiosk can integrate an automatic hotel room card dispenser and encoder.

Possible functions include:

• Blank card storage
• Automatic single-card dispensing
• Room access data encoding
• Check-in and check-out time writing
• Failed-card detection
• Low-card warning
• Empty-card warning
• Card inventory monitoring
• Replacement-card issuing
• Connection with supported hotel door lock systems

The card dispenser and encoder must be selected according to:

• Card dimensions
• RFID, NFC or IC technology
• Door lock brand
• Encoder protocol
• Hotel lock-management software

Compatibility should be confirmed before final production.

Hotel Self Check-In Workflow

A typical guest process may include:

1. Select a language
2. Scan a booking QR code or enter the reservation number
3. Retrieve the reservation from the PMS
4. Scan a passport or identity document
5. Capture the guest image if required
6. Confirm the guest and stay information
7. Pay the balance or authorize a deposit
8. Confirm or assign the room
9. Encode and dispense the room key card
10. Print the check-in receipt or hotel information

The exact workflow can be adjusted according to the hotel’s operating process.

PMS Integration

The terminal can connect with the hotel Property Management System through API, SDK, middleware or other supported interfaces.

Possible functions include:

• Reservation retrieval
• Guest information synchronization
• Room availability inquiry
• Room assignment
• Check-in status update
• Check-out status update
• Charge inquiry
• Payment-status synchronization
• Deposit processing
• Invoice information
• Transaction records

The software scope and development cost depend on the PMS and available technical documentation.

Hotel Door Lock Integration

The kiosk can connect with compatible hotel lock platforms to encode room cards automatically.

Possible data may include:

• Room number
• Access permissions
• Check-in time
• Check-out time
• Elevator-floor permission
• Public-area access
• Extended-stay permission
• Lost-card replacement
• Card cancellation

The lock brand, card type and encoder SDK should be confirmed before configuration.

Payment Integration

Optional payment methods include:

• Credit and debit cards
• Contactless NFC payment
• QR code payment
• Mobile wallets
• Deposit pre-authorization
• Embedded POS terminal
• External POS terminal
• Optional cash payment

Because this is a compact desktop model, large cash-acceptance or cash-recycling modules may require an external cabinet or a redesigned enclosure.

Receipt and Hotel Information Printing

An optional thermal printer can print:

• Check-in receipts
• Payment confirmations
• Room information
• Breakfast vouchers
• Wi-Fi instructions
• Hotel facility information
• Check-out instructions
• Transaction references
• Promotional coupons

A 58mm or 80mm printer can be selected according to the internal structure and required paper format.

Optional Self Check-Out

When connected with the PMS and hotel lock platform, the kiosk may also support:

• Retrieve the current stay
• Review room charges
• Pay outstanding balances
• Print an invoice or receipt
• Deactivate the room key card
• Update the PMS
• Submit guest feedback

Physical room card collection requires an additional card-return module.

Multilingual Guest Interface

The software interface can support multiple languages and display:

• Reservation instructions
• Identity-verification guidance
• Payment steps
• Room card collection instructions
• Hotel policies
• Breakfast details
• Wi-Fi information
• Facility introductions
• Error messages
• Staff-assistance options

This is especially useful for hotels serving international guests.

Remote Monitoring and Management

An optional remote management platform may support:

• Device online status
• Room card inventory
• Printer paper status
• Camera and scanner status
• Payment-device status
• Peripheral fault alerts
• Transaction records
• Error and operation logs
• Remote restart
• Software updates
• Content updates
• Usage statistics

This helps hotel groups manage multiple kiosks from a central platform.

Specifications are for reference only. The card dispenser, card encoder, camera functions, identification devices, payment modules, PMS integration and hotel lock system connection must be configured according to the project requirements.