Description

18.5-Inch Countertop Hotel Self Check-In Kiosk

KER 18.5-Inch Countertop Hotel Self Check-In Kiosk is a compact hospitality terminal designed for hotels, serviced apartments, hostels, capsule hotels, resorts and other accommodation properties.

The kiosk integrates a portrait touchscreen with optional passport and ID verification, payment processing, receipt printing and automatic hotel room key card dispensing and encoding.

Designed without a full-height floor stand, the terminal can be placed directly on an existing hotel reception counter, service desk or self-service table. This makes it particularly suitable for hotels that want to introduce automated check-in without occupying additional lobby floor space.

Compared with a floor-standing kiosk, the countertop structure offers easier transportation, more flexible installation and closer integration with the existing front-desk environment.

The hardware configuration, software workflow, PMS connection and hotel door lock integration can be customized according to the project requirements.

Compact Countertop Design

The desktop structure is designed for locations where floor space is limited or where the hotel prefers to use an existing reception counter.

Key benefits include:

• Smaller installation footprint
• No separate floor stand required
• Suitable for existing reception desks
• Easier packing and international transportation
• Flexible relocation between service counters
• Convenient staff-assisted operation
• Suitable for pilot and small-batch projects
• Custom countertop fixing structure available
• Professional integrated appearance

The kiosk can be secured to the counter through customized mounting holes or brackets where required.

18.5-Inch Portrait Touchscreen

The vertically oriented 18.5-inch touchscreen provides a clear step-by-step interface while keeping the overall machine compact.

The portrait layout is suitable for displaying:

• Language selection
• Reservation lookup
• Booking QR code scanning guidance
• Passport or ID verification instructions
• Guest information
• Stay details
• Payment steps
• Room key card collection instructions
• Hotel policies
• Wi-Fi and breakfast information
• Error and assistance messages

The user interface can be customized with the hotel’s logo, colors, photographs and brand style.

Guest Self Check-In

A typical hotel self-check-in process may include:

1. Select a language
2. Enter a reservation number or scan a booking QR code
3. Retrieve the reservation from the PMS
4. Scan a passport or identity document
5. Confirm guest and stay information
6. Pay the room balance or authorize a deposit
7. Confirm or assign the room
8. Encode and dispense the room key card
9. Print a receipt or hotel information

The final workflow can be adjusted according to the hotel’s operating process, PMS and local guest-registration requirements.

Reservation Lookup

Guests may retrieve their booking through:

• Reservation number
• Booking QR code
• Mobile phone number
• Passport information
• National ID information
• Membership card
• Verification code
• NFC or RFID credential

The available lookup methods depend on the connected PMS, booking platform and selected hardware.

Passport and Identity Verification

Optional identification modules may include:

• Passport scanner
• National ID card reader
• MRZ reader
• QR and barcode scanner
• NFC passport reader
• Camera
• Facial comparison through compatible third-party software
• Signature pad

The selected devices should comply with the hotel’s local guest-registration and privacy requirements.

Automatic Room Key Card Issuing

The kiosk can integrate a hotel room key card dispenser and encoder.

Possible functions include:

• Blank room card storage
• Automatic single-card dispensing
• Room access permission encoding
• Check-in and check-out time writing
• Failed-card detection
• Low-card warning
• Empty-card warning
• Card inventory monitoring
• Replacement-card issuing
• Integration with compatible hotel door lock systems

The card module must be selected according to:

• Card dimensions
• RFID, NFC or IC technology
• Encoder protocol
• Door lock brand
• Hotel lock-management software

Card samples, encoder SDK and lock system information should be confirmed before production.

PMS Integration

The kiosk can connect with the hotel Property Management System through API, SDK, middleware or other supported interfaces.

Possible functions include:

• Reservation retrieval
• Guest information synchronization
• Room availability inquiry
• Room assignment
• Check-in status update
• Check-out status update
• Charge inquiry
• Payment-status synchronization
• Deposit processing
• Invoice information
• Transaction records

The integration scope and software cost depend on the PMS and available technical documentation.

Hotel Door Lock Integration

The kiosk can connect with the hotel lock platform to encode room cards automatically.

Possible card data may include:

• Room number
• Guest access permissions
• Check-in time
• Check-out time
• Elevator-floor access
• Public-area access
• Extended-stay permissions
• Replacement-card information
• Card cancellation

The lock brand, card technology and encoder protocol must be confirmed before final configuration.

Flexible Payment Options

Optional payment methods include:

• Credit and debit cards
• Contactless NFC payment
• QR code payment
• Mobile wallets
• Deposit pre-authorization
• Embedded POS terminal
• External POS terminal
• Optional compact cash acceptance

Because this is a countertop model, large cash recyclers or high-capacity cash modules normally require an external cabinet or customized enclosure.

Receipt and Hotel Information Printing

An optional thermal printer can print:

• Check-in receipts
• Payment confirmations
• Room information
• Breakfast vouchers
• Wi-Fi instructions
• Hotel facility information
• Check-out instructions
• Transaction references
• Promotional coupons

A 58mm or 80mm printer can be selected according to the internal cabinet layout.

Optional Camera Integration

A camera can be added for:

• Guest image capture
• Check-in record photographs
• Remote front-desk assistance
• Video customer service
• Facial comparison through compatible software
• Security and transaction records

Camera functions depend on the selected software and must comply with local privacy requirements.

Optional Self Check-Out

When connected with the PMS and hotel lock system, the terminal may also support:

• Retrieve the current stay
• Review room charges
• Pay outstanding balances
• Print an invoice or receipt
• Deactivate the room key card
• Update the PMS
• Collect guest feedback

Physical card return requires a separate card collection module.

Multilingual Guest Interface

The kiosk can support multiple languages and display:

• Booking instructions
• Identity-verification guidance
• Payment steps
• Room card collection instructions
• Hotel policies
• Wi-Fi and breakfast information
• Error messages
• Staff-assistance options

This is especially useful for international hotels and tourist destinations.

Remote Monitoring and Management

An optional remote management platform may support:

• Device online status
• Room card inventory
• Printer paper status
• Scanner and payment-device status
• Peripheral fault alerts
• Transaction and operation logs
• Remote restart
• Software updates
• Content updates
• Usage statistics

Specifications are for reference only. The room card dispenser, encoder, identification devices, payment modules, PMS connection and hotel lock system integration must be configured according to project requirements.